Need help or have any questions?
info@almasensesconcepts.com
T: +351 918 889 093 *
T: +351 919 390 523 *

(*Call to the national mobile network)

More Information:

Delivery information, Returns and Refunds

Already Alma Senses, We want to ensure that your order reaches you quickly and safely. Below, We detail all the information about our shipping methods, Delivery deadlines, Costs and tracking options.

Deliver

Delivery Methods and Deadlines

We offer several delivery options to meet your needs:

  • Entrega Standard: Orders are delivered within 3 a 5 business days after processing.
  • Express delivery: Express orders arrive within 1 a 2 business days. Available for orders made before [limit time, ex.: 14h].

All deadlines are indicative and may vary depending on the location and availability of the product. We will come into contact in case of delays or problems with your order.

Delivery costs

Shipping costs are calculated based on the weight of the order and location of the recipient and will be presented at checkout before purchase is completed. For purchases above [Minimum value for free shipping], we offer free shipping In Standard Modality.

Ordering

As soon as your order is sent, will receive a confirmation email with a tracking code, allowing you to follow the state of delivery in real time through the carrier website.

Delivery areas

At the moment, We make deliveries in [coverage areas, ex.: Continental Portugal and islands]. For international shipments, please, contact us to verify the possibility of shipping and the respective costs.

ORDER RECEIPT AND VERIFICATION

We ask you to check your order at the time of delivery. If it detects any irregularity or damage to the products, contact us immediately to solve the problem.

RETURNS AND REFUNDS

Your satisfaction is our priority in Alma Senses. If you are not completely satisfied with your purchase, We have a policy of returns and reimbursements to ensure a purchase experience without worry. Below, Finds all information about the return process and reimbursement.

Return policy

Can return any product within 14 days after receiving the order, according to applicable legislation, since:

  • The product is in perfect condition, no signs of use and in original packaging.
  • All accessories, manuals and labels are included.

Exception: Some products, such as open personal hygiene articles or personalized products, They are not eligible for return, saved in case of defect or damage.

Return process

To initiate a return, Follow the steps below:

  1. Contact us: Send an email to [Contact email address] with the order number and the details of the(s) item(ns) that intends to return.
  2. Wait for instructions: Our team will provide the instructions for sending the product, including the return address.
  3. Send the product: Repay the product safely and send it to the indicated address. The costs of sending return are the responsibility of the customer, except in cases of defective product or shipping error.

Reimbursement

After we receive and inspect the return, we will proceed to the reimbursement within 7 a 14 business days. The reimbursement will be made using the same method of payment of the original purchase. We will notify the customer by email when the refund is processed.

Product exchange
If you want to exchange one product for another (ex.: another color, size, etc.), contact us via email info@almasensesconcepts.com. We will guide you in the return process and in the new purchase, If the desired product is available.
Defective product or shipping error

If the product received is damaged or if there is any shipping error, We ask you to contact us within 48 Hours after reception. Soul Senses will assume the costs of returning and replacing the defective or incorrect product.

Support and doubts
For more information about our return policy and reimbursement, Contact our customer support team through email info@almasensesconcepts.com or by phone +351 918 889 093 (Call to the national mobile network). We are here to help!